FAQ
- We ask you loads of questions & then provide you with a quote.
- If you accept our quote, we then receive prepayment in full.
- Next, we setup the design & send you a proof for your approval.
- Once approved, we hit print & contact you once its ready.
Yes, approval is needed before we proceed to production so you will have the chance to make changes or revisions.
Changes can only be made before an order is printed. If you approve an incorrect proof you will be charged for reprinting.
No, we will only begin a design project if we are hired to do so and do not provide the service on speculation of future work.
Yes, we need to process the payment to ensure your serious intent to complete the project. Orders must be prepaid in full.
If you cancel the order after we start the artwork or after we order the materials, we will keep payment for same plus a 15% service fee. The balance will be credited using the original payment method.
Before we start a design project we determine your tastes, preferences and future plans via a consultation process to ensure that we meet your criteria.
Yes, all customer files are kept and backed up to an external hard drive for use in future projects.
No, since we strive to make each project unique we will not reuse artwork between customers.
Yes, for a small fee we will provide you with copies of your paid artwork in any file type you prefer. We do not send artwork files out before the fee is paid.
Yes but sometimes fonts are missing and borders & graphics may not stay where you intended. We will provide you with a quote to do our own set up if we encounter issues with your files.
Yes, unless it is a simple substitution of a phone number or email, design changes cost more. By providing us with correct information from the start you will save yourself money.